Your privacy matters to us. This Policy describes how personal data is processed when you use our website, submit an enquiry or arrange transport with Emili Royal Transfers.
1. Data Controller
The registered service provider operating under the trade name Emili Royal Transfersis responsible for processing personal data in connection with this website and the services provided.
2. Data We Process
We receive your information directly when you contact us or submit a request through the form. Depending on how you get in touch, we may process:
- your full name, email address and phone number / WhatsApp contact;
- details required to arrange transport, such as the service type, number of passengers, date, time, pickup location, destination and any additional information you include in your message;
- the content of communications, agreed quotations, booking details and information about completed services;
- technical data normally processed by web servers and security systems to deliver this website and prevent abuse, such as IP addresses, request times and technical logs.
Please do not submit sensitive personal data or any information unnecessary to arrange transport through the contact form.
3. Purposes and Legal Bases of Processing
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries, preparing quotations, arranging and providing transport | Taking steps at your request before entering into a contract and performing a contract. |
| Communication during and after a service | Performance of a contract and legitimate interests in maintaining business communication. |
| Issuing invoices, maintaining business records and handling complaints | Compliance with legal obligations. |
| Website security, abuse prevention and technical diagnostics | Legitimate interests in ensuring the security, availability and protection of the website and business. |
| Optional analytics or marketing, if introduced in the future | Consent where required. Such cookies are not currently active. |
Fields marked with an asterisk in the contact form are required to process your request. Without them, we cannot respond through the form. All other fields are optional.
4. Recipients and Service Providers
Access to data is limited to those who need it to respond to enquiries and provide services. We use external providers for the technical operation of the website and contact form, in particular:
- Cloudflare – website hosting, content delivery and security infrastructure;
- Web3Forms – technical processing and forwarding of contact form submissions;
- email service provider – receiving and storing business correspondence;
- Google Fonts – loading web fonts; technical data such as IP addresses and browser information may be transmitted to the provider when resources are requested.
When you follow a link to WhatsApp or Google Maps, you leave this website and any further processing is governed by those providers' policies. We do not sell personal data.
Transfers Outside the EEA
Some technology providers may process data outside the European Economic Area. Such transfers should rely on an applicable safeguard, such as an adequacy decision or appropriate contractual protections, depending on the provider and the processing circumstances.
5. How Long We Keep Data
We retain personal data only as long as necessary for the purpose for which it was collected. Enquiries and business communications are retained while a request is handled and for a reasonable time afterwards when needed to document agreements or establish, exercise or defend legal claims. Records forming part of invoices, business documents or complaint registers are retained for the periods required by applicable law.
Technical logs and security data are retained according to security needs and infrastructure-provider settings.
6. Your Rights
Depending on the legal basis and circumstances, you may request access to your data, correction of inaccurate data, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. Where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of earlier processing.
To exercise your rights, contact us at miran10021994@gmail.com. We may request information needed to verify your identity before acting on your request.
We do not use automated decision-making that produces legal or similarly significant effects on you.
7. Security and External Links
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration and misuse. Nevertheless, no method of online transmission or storage can be guaranteed completely secure.
Our website contains links to third-party services. Those providers are responsible for their content and privacy practices.
8. Contact and Right to Complain
For questions about privacy or requests relating to personal data, contact us at miran10021994@gmail.com or write to our registered business address.
If you believe that your personal data is being processed unlawfully, you may lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), the supervisory authority in the Republic of Croatia.
This Policy may be updated to reflect changes in processing, technology or applicable law. The current version will always be published on this page.