Emili Royal Transfers is the trading name under which a registered Croatian business provides taxi transport services and communicates with customers through this website.
1. Service Provider Details
The business is registered in the Croatian Crafts Register. Taxi transport is subject to applicable road transport legislation and any relevant licences or permits required by the competent authorities for the area of operation.
For general information and bookings, use the contact details on this website. Formal written complaints can be sent by email or to the registered address below.
2. Enquiries and Bookings Through the Website
The contact form allows you to submit a booking or quotation request. Sending the form does not automatically confirm transport. A booking is confirmed only when Emili Royal Transfers confirms availability and the essential service terms to the customer by email, telephone, WhatsApp or another agreed channel.
Customers are responsible for ensuring that the information they provide is accurate, particularly dates, times, passenger numbers, pickup locations, destinations and contact details. If travel plans change, customers should notify the provider as soon as possible.
Any specific conditions of a journey — including the final price, route, possible additional charges, waiting time, payment method and applicable amendment or cancellation conditions — will be communicated before confirmation where relevant. If the parties agree different terms in an individual quotation or confirmation, those terms prevail for that booking to the extent permitted by mandatory law.
3. Quotations, Prices and Payment
The information on this website is a general description of services and does not necessarily constitute a binding offer for any particular journey. The final price and terms depend on the specific transfer and will be confirmed before an agreement is concluded when they cannot be determined in advance.
The provider must communicate the price and other essential terms clearly before the customer becomes obliged to pay. Invoices are issued for completed services in accordance with applicable law.
4. Written Consumer Complaints
Consumers may submit a written complaint:
- by email to miran10021994@gmail.com, or
- by post / in person to: EMILI, taxi transport business, owned by Miran Džubur, Od Nuncijate 10, 20000 Dubrovnik, Croatia.
Receipt of a written complaint will be acknowledged without delay and a written response will be provided within 15 days of receipt, in accordance with Croatian consumer protection legislation. Written complaint records are retained for the period prescribed by law.
5. Accuracy of Information and Liability
We make reasonable efforts to keep information on the website accurate and up to date. Photographs, destination descriptions, estimated times, availability and other information may change due to traffic, weather, border checks, ferry services, local restrictions or circumstances beyond our control.
External links are provided for convenience. We do not control the content, availability or privacy policies of third-party websites and applications.
Nothing on this website excludes or limits liability that cannot be excluded or limited under mandatory law.
6. Copyright and Permitted Use
Website design, copy, photographs, graphics, logos and other content are protected by the rights of their respective owners unless otherwise stated. Unauthorised copying, publication, sale or commercial use is prohibited.
Normal personal use of the website, sharing links and using the information to contact us or book a service are permitted.
7. Governing Law and Dispute Resolution
The use of this website and the business relationship with the provider are governed by the laws of the Republic of Croatia, subject to mandatory consumer rights that cannot be contractually excluded under applicable law.
We recommend attempting to resolve disputes directly through a written complaint first. Where required, after contacting the trader, consumers may apply to the relevant authorities or use available out-of-court consumer dispute resolution mechanisms.
8. Amendments to Legal Information
These legal notices may be updated when business details, the provision of services or applicable legislation change. The current version is always available on this page.
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